Unlock more sales: How InPost Lockers drive footfall & boost revenue
7 May 2025
At InPost, we know that parcel lockers provide more than just convenience - they also drive footfall and boost sales for businesses that host them. But don’t just take our word for it. We surveyed thousands of InPost users to understand how our lockers influence shopping behaviour at Convenience Stores, Forecourts, and Commercial Real Estate locations. The results are in, and they speak for themselves:
Convenience Stores: A footfall magnet for local businesses
Over 2,000 InPost users shared their experience with lockers at convenience stores, and the results show just how beneficial they are:
Increased spending: A third of respondents spent up to £15 at the store while using the locker.
More footfall: Nearly three-quarters (74%) visited a nearby convenience store before or after using the locker.
Enhanced convenience: 64% said the locker made their visit more convenient.
High satisfaction: 80% of respondents rated InPost a perfect 10/10.
Local impact: 48% of respondents lived within walking distance of the locker.
Primary reason for visiting: 98% visited the location specifically because the locker was there.
Repeat visits: Over half (52%) said the locker increased their likelihood of returning to the store.
Forecourts: Boosting retail sales alongside fuel stops
With over 7,000 InPost users surveyed at petrol station forecourts, it’s clear that lockers are an asset to these locations:
Higher spend: 58% of users bought something in the forecourt shop.
Bigger purchases: Almost a third (28%) spent up to £49 while visiting the lockers.
Added convenience: 74% said the locker made their petrol station visit more convenient.
Repeat visits: 56% said they are more likely to return to that petrol station because of the locker.
Primary reason for visiting: 96% stated their primary reason for visiting was to use the InPost Locker.
High satisfaction: 77% rated their InPost experience as a perfect 10/10.
Commercial Real Estate: Driving Footfall to Retail & Dining Spaces
InPost Lockers at commercial real estate locations don’t just attract visitors—they drive sales:
Retail & dining boost: 40% of users visited a nearby store or café.
Stronger sales: 58% of users made a purchase over £10.
Locker-driven visits: 89% said the locker was their primary reason for visiting.
Customer loyalty: 46% said they would visit again.
User satisfaction: 80% rated their InPost experience as 4/5.
Improved convenience: 64% found their visit more convenient thanks to the locker.
