Not feeling it? We make returns super easy. Simply scan, drop and off you pop.
How does it work?
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1. Create your code
Check your store’s return instructions and follow the steps to create an InPost QR code - this is all you need to drop off your parcel with us.
When you choose to use InPost as your return option, we'll ping you an email with your code.
2. Pop to your point
You can return using any of our lockers or shops with space available.
For lockers, scan your QR code to open a locker and put your parcel inside.
For shops, show the staff member your QR code to scan, and hand your parcel over.
3. Track your parcel
Our couriers will pick up your parcel and add a label (so you don't have to). They will then take it back to the store. You can track your parcel every step of the way.
Heads up - you'll need to check the retailer's return policy for info on refunds.
No labels, no printer, no stress
No need to print anything to return your parcel with InPost, all our returns are labelless. Once you've let your retailer know you'll be returning with us, we'll ping you an email with the QR code you need - when scanned this will open the locker.
New to InPost?
Check out our guide to who we are and what parcel lockers can do for you
Returning your parcel with lockers
Here's how to use an InPost Locker to store your parcel
Scan
Scan your QR code at the locker under the screen
Tap
Select the size of the compartment you need
Pop
The door will open for you to place your parcel inside
Shut
Shut the door and press "I'm finished" on the screen
Lock around the clock
Once you’ve got your QR code, you’re all set. Drop off your parcel at any InPost Locker or Shop that’s convenient for you - anytime, anywhere.
Most of our lockers are open 24/7, just make sure there is space at the locker for your parcel size.
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Got questions? We've got answers
View all FAQsNope. We’ll send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Our courier will add the label when they pick it up.
Our app now lets you to check locker availability and see what size compartments are free, all before you’ve left the house. If a locker is full it will suggest alternatives near to you. Check our 'Find a locker' section. You can also check live availability on our website, but compartment sizes won't display here.
Yes - it's possible to drop off your Send or Return parcels at InPost Shops, check here to find one near you.
Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.
You can try again later or the following day – our lockers are all emptied at least once per day. You could also try visiting a different locker nearby. Download the app to see how many small, medium and large lockers are available near you.
Vinted & Returns parcels The locker will give you the option to select your compartment size on the screen. Please pop your parcel in the smallest compartment size available that your parcel comfortably fits in - never force it in! If only medium or large ones are free, no worries - you can use one of those without any extra charges. Just check the app to see what's available.
Sending with the InPost app If you've bought a digital label from the InPost app you will have already chosen your compartment size. This means the compartment will open right away, and you won't be able to change it at the locker. If you've picked a parcel that's too small, you'll need to cancel your label in the app and purchase a new one.