We're committed to making sure our services are accessible to everyone. At InPost, our mission is to make sending and receiving parcels easy, and this all starts with user-friendly lockers.
We've introduced features to make things smoother for both senders and receivers. InPost users can now request lower compartments at our lockers.
Pick up from a door that works for you
When collecting your orders, you can request a more accessible compartment through our app. We'll aim to deliver your parcels to a lower compartment, but if we can't, we'll let you know at the time of delivery.
How to request an easy access compartment
Click into your parcel updates
You'll be able to click on your orders on our tracking page and select "Request Easy Access"
Stay tuned
We will let you know if we are successful or unsuccessful in delivering to an easy access compartment
Drop-off at an accessible compartment door
When sending or returning a parcel using our lockers, our screens will give you the option to request a lower compartment. If the lockers are available, you will be able to drop-off using them.
Which compartments are in the Easy Access area?
Here's a map of the lockers in our easy access areas:
Got questions?
All FAQsSadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
Vinted & Returns parcels The locker will give you the option to select your compartment size on the screen. Please pop your parcel in the smallest compartment size available that your parcel comfortably fits in - never force it in! If only medium or large ones are free, no worries - you can use one of those without any extra charges. Just check the app to see what's available.
Sending with the InPost app If you've bought a digital label from the InPost app you will have already chosen your compartment size. This means the compartment will open right away, and you won't be able to change it at the locker. If you've picked a parcel that's too small, you'll need to cancel your label in the app and purchase a new one.
Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.
Try turning your screen brightness up, holding your phone about 15cm away from the scanner and giving it a bit of a wiggle. If you're still having trouble, then you can always enter your tracking number using the keypad on the screen.
If you're trying to scan an Evri parcel, please note that from 1st March '25, InPost will no longer accept Evri parcels.
Yep! Jump into the 'Find a locker' screen and tap on the locker. You'll find information on how much space is available and what size compartments are currently free. Our map will show you other locations if your closest locker is full.
That could mean that it’s temporarily out of order. But have no fear – we usually get things back up and running in a day or two (although sometimes it takes a little longer). We’re working round the clock to bring you as many lockers as we can so watch out for new points near you!