Track to the Future

We get it - there’s nothing like the thrill of ordering something special online. We also know what a relief it can be to return your unwanted items from your latest online haul. With InPost, you can relax knowing your parcels are in good hands and track them every step of the way. Check out our guide below to understand what all the tracking info means. 

Easy tracking 

Get your tracking number 

First things first, when you send or receive a parcel via InPost, you’ll get a unique parcel number. This number is your golden ticket to knowing where your parcel is at all times. Either we or the retailer you’ve ordered from will send you an email with a confirmation of where the parcel is heading, your tracking number and info on how to track it, so check your junk if you haven’t received anything from us.    

Head to our Tracking page  

You can find our tracking page here. Or if you're using the app, there's a dedicated tracking section where you can keep up with all your sent and received parcels in one handy place.  

Check your progress 

Once you’ve typed in your tracking number, your parcel updates will be provided. Not sure what your updates mean? Read on for the low down. 

Less hassle, more hustle 

Our app makes tracking oh-so-simple. We have a Tracking section with two tabs for both parcels that you’re receiving or parcels you’re sending. This means you can keep an eye on all your parcels from one convenient location.  

Want to know more about our app? 

What do our website updates mean? 

• Sit tight, your parcel’s loading 

You’ve just bought something (woohoo!). Your parcel is being packed up by the sender or retailer. We will get it on its way to you soon.  

• We’re on it 

Your parcel was dropped off by the sender or retailer. One of our couriers will come and collect it soon and it will make its way to you through our network.  

• It’s on the road 

Your parcel is with us now and it’s making its way through our network. You might see this a few times as it makes its way through our warehouses.   Your parcel will travel from the sender’s local depot to a sorting centre, then to your local delivery centre, and finally to your chosen pick-up point. 

• Not long now 

Your parcel has arrived at your local delivery centre and will be dropped off by our couriers very soon. 

• It’s getting close 

Your parcel is super close, and we will try to deliver it today. 

• Delivery day, yay!: 

Your parcel has arrived at a locker or shop and is ready for you to collect. Make sure you pick up your parcel within 3 days.  

• Tick tock... 

This is your reminder to pick up your parcel, you have 1 day left. If you don’t pick your parcel up, then we will have to return it to the sender. 

• Uh oh: 

Your parcel is on its way back to the sender. There are two reasons why you might see this: 

1. Your parcel was not picked up from your pick-up point, so we have sent it back to the sender. Remember you have 3 days to pick it up, and we will send you reminders about how much time you have left. 

2. We were unable to deliver the parcel to your pick-up point. This may be due to a malfunctioning locker or roadworks that prevent us from delivering your parcel safely – we recommend that you contact your seller/ retailer if you wish to repurchase. 

• It's back: 

Your parcel has been delivered back to the sender. There are two reasons why you might see this: 

1. Your parcel was not picked up from the pick-up point, so we have sent it back to the sender. Remember you have 3 days to pick it up, and we will send you reminders about how much time you have left. 

2. We were unable to deliver the parcel to the pick-up point. This may be due to a malfunctioning locker or roadworks that prevent us from delivering your parcel safely – we recommend that you contact your seller/ retailer if you wish to repurchase. 

What to do if your tracking hasn’t updated 

If the tracking status of your parcel hasn’t updated for 48 hours, don’t worry. Sometimes they can get slightly delayed - usually this is because of external factors like roadworks or the locker you’ve chosen is full. But we tend to get things moving again within 24 hours. If you haven’t seen an update within 72 hours, then feel free to contact our Customer Care team and they will do some digging for you. 

We hope that clears up all your burning questions about our Tracking service. Happy tracking 📍