App Terms & Conditions

Introduction

These terms and conditions ("Terms") set out the terms and conditions on which you may access and use the InPost app (the "App"). They do not govern your use of our services (see “Other Terms that may Apply to You”).

The App is owned and operated by InPost UK Limited ("we"/"our"/"us"). We are registered in England and Wales under company number 08090698 and have our registered office at Moray House, 23-35 Great Titchfield Street, London, United Kingdom, W1W 7PA.

Please read these Terms carefully before using any aspect of the App. By clicking on “Accept” or by otherwise downloading, accessing or using the App, you confirm that you accept these Terms and that you agree to comply with them.

If you do not agree to these Terms, you must not use the App. We recommend that you print a copy of these Terms for future reference

Other Terms that may apply to you

These Terms refer to and include the following additional terms and policies, which also apply to your use of the App (and, if applicable, our services):

• Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
• Our Terms and Conditions of Service("Service Terms"), which apply to and govern your use of the InPost services.

Third-party app store terms and conditions may also apply to you (see further below).

Changes to these terms

We may amend these Terms from time to time. Such amendments may be, to reflect changes in law or best practice, changes in our business practices, or to deal with additional features or functionalities which we may introduce to the App.

We will notify you in advance of any material changes to these Terms via messaging on the App. By continuing to use the App after changes are notified and have come into effect, you are accepting those changes and will be bound by them. If you do not agree to any changes, you should immediately cease using the App.

How you may use the App

The App (including any documentation/material accessible via the App) is made available for you to use through a licence. We grant you a non-exclusive, non-transferable, revocable licence to download a copy of the App on to your device and to view, use and display the App, as well as any upgrades or supplements to it, for your own personal, non-commercial use in the United Kingdom. In addition to the prohibited uses set out in the section below, you may not transfer, redistribute or sub-licence the App and you may not copy, reverse-engineer, disassemble, attempt to derive the source code of, modify or create derivative works of the App, any updates, or any part thereof.

To use the App, you may be required to create a personal account. You are responsible for maintaining the confidentiality of the information you hold for your account, including any password, and for any and all activity that occurs under your account whether as a result of your failing to keep this information secure and confidential, or otherwise. Please refer to our Privacy Policy for details of how we process your personal information.

We use reasonable endeavours to ensure that information provided via the App is accurate. However, we do not guarantee that this is the case, particularly where we rely on third parties for information, or where information is displayed in the App for informative purposes only (for example, tracking information, delivery times, or information as to prohibited items and compensation limits). You must always read and accept any terms applicable to any service which you purchase from us or a third party (see “Other Terms that may Apply to You”).

You must comply with all relevant laws and regulations when using the App, including all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.

You agree that you will not copy, translate, merge, adapt, vary, alter or modify, the whole or any part of the App (including any documentation/material accessible via the App), except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security.

You acknowledge that your agreement with your mobile network provider ("Mobile Provider") will apply to your use of the App. You acknowledge that you may be charged by the Mobile Provider for data services while using certain features of the App or any such third-party charges as may arise, and you accept responsibility for such charges. If you are not the bill payer for the device being used to access the App, or do not have permission from the bill payer for using the App, you must not use the App.

We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.

The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App meet your requirements.

Prohibited uses of the App

When using the App, you are prohibited from:

• any unlawful use or any use inconsistent with these Terms including acting fraudulently or maliciously – for example (but without limitation) any hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any service or operating system;
• infringing our intellectual property rights or those of any third party in relation to your use of the App;
• transmitting any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;
• using the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
• collecting or harvesting any information or data from any App or our systems or attempting to decipher any transmissions to or from the servers running any App.

Intellectual Property Rights

All intellectual property rights in the App and any and all material published on or available via the App (including but not limited to text, graphics, photos, logos, button icons, images, trade marks, audio and audio visual clips, databases, data compilations, documents, data and software) throughout the world belong to us (or our licensors) and the rights in the App and any such material are licensed (not sold) to you subject to these Terms. You have no rights in, or to, the App, or the material published on or available via the App other than the limited right of use in accordance with these Terms. For the avoidance of doubt, you may not:

• copy, reproduce, use or otherwise deal with any content on the App;
• modify, distribute or re-post any content on the App for any purpose; or
• commercially exploit the content of the App.

Third-party Terms

Your use of the App will also be subject to the terms and conditions of any third-party app store via which you download the App. We have no knowledge or control over such terms and conditions – it is your responsibility to read them and make sure you agree to and comply with them.

Updates to the App and changes to the service

We may make changes to the App from time to time to improve the performance and functionality of the App, to address any security issues, or for other business reasons. We may also ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.

If someone else owns the phone or device you are using

If you use the App on a device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the device on which you are using the App.

Your Privacy

We will process any personal data provided to or collected by us via the App in line with our Privacy and Cookie Policy.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or for breach of your statutory rights as a consumer.

Where you choose to share parcel collection data with a third party via the App, or to open a locker remotely to access your parcel, we take no responsibility for the loss of, or any damage to, that parcel. We recommend that you are present at a locker to collect your parcel. However, if you must share collection data you shall ensure that this is with a trusted individual only.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any of our services to you. These limitations and exclusions will be set out in our Service Terms.

Please note that we only provide the App for your domestic and private use. You agree not to use the App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied via the App damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not responsible for any other websites you link to when using the App. The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Although we make reasonable efforts to update the information provided by the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. We accept no responsibility for your reliance upon information contained in the App.

Ending your rights under these Terms

We may end your right to use the App if you break these Terms in a serious way. If you can put what you have done right, we may give you a reasonable opportunity to do so.

If we end your rights to use the App you must stop all activities authorised by these Terms, including your use of the App, and delete or remove the App from any devices in your possession.

Contacting us and support

If you wish to contact us regarding the App please call us on: 0330 335 0950 or fill out the form found on our website.

If we have to contact you, we will do so by email or SMS, using the contact details provided.

General

We may transfer our rights and obligations under these Terms to a third party provided that such transfer will not negatively affect your rights under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

Only you and In-Post shall be entitled to enforce these Terms. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms or otherwise.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with these Terms and/or your use of the App, shall be governed by English law and subject to the exclusive jurisdiction of the courts of England (except that, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland).