Why was my parcel returned?
There are a couple of reasons why a parcel will be returned to the sender:
It didn't get picked up
Receivers have three days to pick up their parcels, after this they will be returned to the sender - we will always give them a 24-hour warning
It couldn't be delivered
There might be complications with the location (i.e. roadworks/ out-of-service lockers) or the delivery address was missing information
Nobody was home to accept it
If a parcel is being sent to a home address, the receiver may have been out & about, or the parcel was refused so we have to send it back
How does 'return to sender' work?
If we can’t deliver the parcel you’ve sent, don’t worry - here’s what will happen next. Keep an eye on your email for all the details and updates.
The parcel can't be delivered
If the parcel cannot be delivered to the destination, we will send it back to your return address
We will deliver to your address
We will try to deliver your parcel back to your sender address. We will attempt multiple times if you don't answer the door.
We'll leave it at the delivery office
If you aren't available for the return delivery, we'll take your parcel to the Delivery Office and drop off a slip with more details
Our delivery slips
We work with two delivery partners who deliver parcels to your home addresses
Yodel
Here’s an example of the slip Yodel will leave through your door if they are unable to reach you
Royal Mail
Here's an example slip of what Royal Mail will pop through your door if they are unsuccessful in reaching you